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FAQ

Is the information I send over the Internet safe?

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry’s most powerful encryption Verisign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party.

How do I place my order in this website?

You can view the treatment packages or products in our website. If you decide to buy a specific product or treatment package, you can add it to your shopping cart, proceed to check out and fill out all the necessary information, and then click “proceed to PayPal”.

 

New Customer Guidance

How to change account information?

After logging in, you can see “My Account” on the bottom left. You can change your email address, password and shipping information.

How do I change my email address?

If you want to change your e-mail information, you can log in your account page and change it there.

Log in Problems

Forgot your password

You may reset your password by clicking the “Forgot password?” button on the sign in page. Then go to your email inbox, and reset your password.

Order Making

How to remove item out of cart?

You should go to your shopping cart and find the item you choose not to buy. click on the “x” button next to the item and it will be removed from your shopping cart.

How to change order information

sorry, once the order is confirmed, the detailed information of the order cannot be changed anymore.

Tips for finding your favorite items

There are various kinds of products listed in our website. In order to find your preferential items more quickly, you can tap on “enter keyword” on top of the page or click on a certain category and all products, treatment packages and articles related will appear to you.

How to complete an order

If you have found the product you looked for, you need to click on “add to cart”, then on “proceed to checkout” and fill in a form with the address and payment and your order will be complete.

If a very large order is delivered from Hekma Center website, will customs seize my order

Yes there is a possibility, it depends on the country customs the package is delivered to. To avoid possible seizure, we suggest that you clarify things first with the customs authority of you country or the country you would like the package to be shipped to.

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